Data protection

The person responsible for data processing is:
HiFi Studio Sulzer AG
Aemtlerstrasse 44
CH-8003 Zurich
Switzerland

info@nettohifi.ch

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access Data and Hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our overriding legitimate interests in a correct presentation of our offer within the framework of a balancing of interests.
All access data will be deleted no later than seven days after the end of your visit to the site.
Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in the present data protection declaration, all access data and all data collected in the forms provided on this website are processed on their servers. If you work with them, please use the contact options described in this data protection declaration.

Our service providers are located and/or use servers in the following countries, for which the FDPIC has determined an adequate level of data protection: Switzerland

2. Data processing for contract processing and contacting

2.1 Data processing for contract execution

For the purpose of contract processing (including inquiries about and processing of any existing warranty and non-performance claims as well as any statutory updating obligations), we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, since in these cases we need the data to process the contract and we cannot send the order without providing it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been completed, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is permitted by law and about which we inform you in this statement.

2.2 Customer Account

If you have given your consent to this in accordance with Art. 6 para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function in the customer account provided for this purpose. After your customer account has been deleted, your data will be deleted unless you expressly consent to further use of your data in accordance with Art. 6 para. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

If you have given your consent to this by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function in the customer account provided for this purpose. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

2.3 Contacting Us

As part of customer communication, we collect personal data to process your inquiries if you voluntarily provide them to us when contacting us (e.g. via contact form, live chat tool or e-mail). As part of customer communication, we collect personal data to process your inquiries if you voluntarily provide them to us when contacting us (e.g. via contact form, live chat tool or e-mail). Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we will inform you in this declaration.

3. Data processing for the purpose of shipping processing

In order to fulfill the contract, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of notifying or coordinating the delivery.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.

Post CH AG
Contact Center Post
Wankdorfallee 4
3030 Bern
Switzerland

Planzer KEP AG
Hermetschloostrasse 12
8048 Zurich
Switzerland

4. Data processing for payment processing

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact options described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing disputed payments, accounting support). This serves to protect our overriding legitimate interests in our protection against fraud or in efficient payment management within the framework of a balancing of interests.

For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information on your use of our website) is automatically collected and stored with Google Analytics, from which user profiles are created using pseudonyms. Cookies can be used. In principle, your IP address will not be merged with other Google data. The data is processed on the basis of an agreement on order processing by Google.

5. Cookies and Other Technologies

General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies).

Protecting privacy on end devices
When using our online service, we use technologies that are absolutely necessary in order to be able to provide the expressly requested telemedia service. The storage of information in your end device or the access to information that is already stored in your end device does not require your consent in this respect.

Any downstream data processing using cookies and other technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the contents of the shopping cart). Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer.

You can refuse the use of non-essential cookies at any time via our cookie banner.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

Alternatively, you can also visit the following link: https://nettohifi.ch/datenschutzerklaerung/. If you do not accept cookies, the functionality of our website may be limited.
Use of Borlabs to manage consent

We use the Borlabs Cookie Plugin (“Borlabs”) on our website to inform you about the cookies and other technologies that we use on our website and to obtain your consent, if required, to the processing of your personal data by these technologies, to manage and document. This is necessary to fulfill our legal obligation to be able to demonstrate your consent to the processing of your personal data, to which we are subject. Borlabs is an offer from Borlabs – Benjamin A. Bornschein Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany. When you visit our website, the Borlabs web server stores a so-called Borlabs cookie, which contains information about the cookie term and version, device and browser information, and information about your consent behavior. A transmission of personal data to Borlabs does not take place. Your data will be deleted after one year unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we will inform you in this declaration.

Information on third country transfer (data transfer to third countries)

We use technologies from service providers on our website whose headquarters and/or server locations may be in third countries outside the EU or EEA. If there is no adequacy decision by the EU Commission for this country, an appropriate level of data protection must be ensured by means of other suitable guarantees.

Suitable guarantees in the form of contractually agreed standard contractual clauses of the EU Commission or binding internal data protection regulations (binding corporate rules) are possible in principle, but require the contracting parties to check in advance whether an appropriate level of protection can be guaranteed. According to the case law of the ECJ, it may be necessary to take additional protective measures.

We have generally agreed the standard data protection clauses issued by the EU Commission with the technology providers we use who process personal data in a third country. If possible, we also agree on additional guarantees that are intended to ensure that adequate data protection is guaranteed in third countries without an adequacy decision.

Irrespective of this, it may happen that, despite all contractual and technical measures, the level of data protection in the third country does not correspond to that of the EU. In these cases, if necessary, we ask you for your consent in accordance with Art. 49 Para. 1 lit. a GDPR to transfer your personal data to a third country.
In particular, there is a risk that local authorities in the third country may not be granted sufficiently restricted access rights to your personal data from a European data protection perspective, that we as the data exporter or you as the data subject may not be aware of this and/or that you may not have sufficient legal remedies available to prevent this and/or to take action against such access.

The following countries in particular are currently among the third countries without an adequacy decision by the EU Commission (list of examples):

  • USA
  • China
  • Russia
  • Taiwan

You can find out which third countries we transfer data to in the data protection notices for the tool and/or service we use for consent management/Consent Manager Platform (CMP).

6. Use of Cookies and Other Technologies

If you have given your consent to this, we use the following cookies and other third-party technologies on our website. After the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your revocation options in the “Cookies and other technologies” section. See each technology for more information, including how we work with each vendor. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

6.1 Use of Google Services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The FDPIC has not identified an adequate level of data protection for the USA. Our cooperation is based on standard data protection clauses. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded between joint controllers for the respective technology. Further information about data processing by Google can be found in the Google privacy notices .

Google Analytics

For the purpose of optimizing the marketing of our website, we have activated the data sharing settings for “Google products and services” . This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The data release to Google within the scope of these data release settings takes place on the basis of an additional agreement. We have no influence on the subsequent data processing by Google.

For web analysis, so-called “cross-device tracking” is enabled by the extension function of Google Analytics Google Signals . If your Internet-enabled devices are linked to your Google account and you have activated the “Personalized advertising” setting in your Google account, Google can create reports on your usage behavior (in particular the number of users across devices), even if you change your device. We do not process personal data in this respect; we only receive statistics based on Google Signals.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit. Any further data processing will only take place if you have activated the “Personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

Google reCAPTCHA

For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google collects reCAPTCHA data (IP address, time of visit, browser information and information on your use of our website) and uses a so-called JavaScript and cookies analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. A reading or saving of personal data from the input fields of the respective form does not take place.

Google Fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code “Google Fonts”, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

7. Contact options and your rights

7.1 Your Rights

As a data subject, you have the following rights:

  • The right to request information about your personal data processed by us to the extent specified there;
  • The right to immediately request the correction of inaccurate or incomplete personal data stored by us;
  • The right to request the deletion of your personal data stored by us, unless further processing
    • to exercise the right to freedom of expression and information;
    • to comply with a legal obligation;
    • for reasons of public interest or
    • is required to assert, exercise or defend legal claims;
  • The right to request the restriction of the processing of your personal data, insofar as
    • the accuracy of the data is contested by you;
    • the processing is unlawful but you oppose its erasure;
    • we no longer need the data, but you need them to assert, exercise or defend legal claims or
    • you have objected to the processing;
  • The right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
  • The right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

Right to object

Insofar as we process personal data as explained above in order to protect our legitimate interests, which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you only have the right to object if there are reasons that arise from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is to assert, exercise or defend legal claims serves

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.

7.2 Contact Options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data and revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.